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Issue № 73. April 2019

"Lean region", "Lean clinic", "Lean city" Projects as Steps towards Creation of "Lean Government": Evaluation of Lean Initiatives in Russian Public Sector Organizations

Andrey S. Tsarenko, Olga Yu. Guselnikova

Andrey S. Tsarenko — PhD, Associate Professor, School of Public Administration, Lomonosov Moscow State University, Moscow, Russian Federation.
E-mail: ZarenkoAS@spa.msu.ru

Olga Yu. Guselnikova — master’s degree student, School of Public Administration, Lomonosov Moscow State University, Moscow, Russian Federation.
E-mail: guselnikova-olga@mail.ru

The article discusses the experience of implementing lean manufacturing in the public sector in Russia. The process of lean diffusion is examined; transfer of lean business model by means of its primary adaptation in joint-stock companies with state participation and state corporations is outlined. The research involves revision of lean projects in Russian public administration on Federal (the Lean clinic project), regional (experience of the Republic of Tatarstan, the Ulyanovsk region, KHMAO-Yugra) and municipal levels. Aspects of the scale and direction of the projects, their methodological support, the content of the lean tools adapted for the public sector, approaches to consulting support of the lean implementation initiatives are as well under consideration.

Keywords

Lean government, public administration, lean manufacturing, quality management, lean, lean six sigma, service management, public service improvement, efficiency, customer service, process, public sector

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