Issue № 59. December 2016

On the Concept of Customer Satisfaction Monitoring in Meteorological Data Distribution in Central Asia

Doctor of Science in Philosophy, Professor, School of Public Administration, Lomonosov Moscow State University, Moscow, Russian Federation.
E-mail: sudaslg@spa.msu.ru

The article summarizes the experience of creating the concept for monitoring customer’s assessment of hydrometeorological information, carried out in the framework of the Central Asia Hydrometeorology Modernization Project. The monitoring concept was created to fit within the context of the international agenda in disaster risk reduction, based on the model of disaster risk management proposed by the UN, and is a part of the strategy of the world meteorological organization on disaster risk reduction, adaptation to climate change and improving sustainability. The author justifies the allocation of basic meaningful units of monitoring in accordance with the characteristics of the provision of hydrometeorological services at each stage of the cycle of disaster management with the aim of increasing capacity and participation of national hydrometeorological services in the region in disaster risk reduction at national and regional level.

Keywords

Central Asia Hydrometeorology Modernization Project, disaster risk management, disaster risk reduction, customer’s assessment, user satisfaction.