Issue № 51. August 2015

Social Media in Communication Between Citizens and Public Administration

Inessa V. Shevtsova — Ph.D., senior lecturer, School of Public Administration, Lomonosov Moscow State University, Moscow, Russian Federation.
E-mail: Shevtsova@spa.msu.ru
SPIN-код РИНЦ: 9519-3181

Natalia V. Dneprovskaya — Ph.D., associate professor, Moscow State University of Economics, Statistics and Informatics, Moscow, Russian Federation.
E-mail: ndneprovskaia@yandex.ru
SPIN-код РИНЦ: 5620-7781

The information technology (IT) made s significant impact the socio-economic development in the past. Nowadays IT continues to grow rapidly and create new opportunities for improving the quality of public administration. Modern IT, as a comfortable and familiar known tool for daily professional activities of citizens, should be involved in interactions with the public authorities. Despite significant progress in the development of information society and e-government, the potential of social media is only partially implemented in public administration in Russia.

Keywords

E-government, information society, social media.